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| Reservation in general Reservation on the phone Reservation on internet Payment and cancellation |
| Baggage Operation Access to Chofu Airport and equipment of the airport |
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How to board? |
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Please reserve at first. |
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Reservation is |
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① available at our reception desk of each airport counter in Ohshima, Niijima, Kouzushima, Miyakejima, and Chofu. ※1 |
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② Available at travel agencies such as （ JTB , KNT , Nippon Travel , Keio Travel , TOBU TOP TOURS , Odakyu Travel） . ※2 |
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③ Internet site ※3 |
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※1 In case a passenger reserves on the phone, please ask our counter at each airport |
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from the same date before one month of the boarding day. |
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（ 08：30 ～ 17：00 ） |
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As reservation is available at any airport counter regardless of route, |
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please ask some other airport counter in case the line is busy. |
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※2 In case a passenger reserves at a travel agency, the reservation is available from the same date before one month of the boarding day. |
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In case a passenger visits the travel agency, please visit before 16:30 due to ticket issuing. |
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※3 From 10:00 am of the same date before one month of the boarding day.
Available at any time after the same date before one month of the boarding day. |
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Can a passenger change to some other passenger's name? |
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A passenger cannot change to some other passenger's name after payment. |
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In case a passenger change reservation, please reserve again after cancellation of the reservation once. |
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It is charged prescribed fee. |
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In case of reservation on the phone, what is a passenger asked? |
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・ Passenger's full name |
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・ Age（ ※ including infant not more than 2 years old ） |
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・ Mobile phone number（ Personal Handy phone System is not available in islands.） |
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・ Telephone number of a passenger's house, or workplace |
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・ Contact telephone number in the island, as mobile phone cannot connect in some places. |
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・ Terms of payment |
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※ In case a passenger has handicap and requests some assistance such as a wheel chair,
or auxiliary stairway when the passenger boards, please ask us. |
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※ As we guide reservation number and payment number, please prepare writing material and note. |
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How is terms of payment in case of reservation on the phone? |
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Details are described in this side. |
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Can a passenger wait for a cancellation? |
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In case a passenger waits for a cancellation, please ask each sales branch on the phone. |
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Please request waiting list before 17:00 on the previous day of the boarding date. |
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On that day, we will serve a passenger in order of arrival to the departure airport. |
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In case of internet reservation, how many days in advance can a passenger reserve? |
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From 10:00 am of the same date before one month of the boarding day |
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Reservation is available at any time after the same date before one month of the boarding day. |
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When is a time limit of internet reservation? |
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It is available to three hours before time of departure of the flight. |
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Reservation is available on the phone from three hours before time of departure of the flight. |
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Can a passenger wait for a cancellation on internet? |
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Unfortunately, a passenger cannot wait for a cancellation on internet. |
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In case a passenger waits for a cancellation, please ask each sales branch on the phone. |
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Please request waiting list before 17:00 on the previous day of the boarding date. |
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On that day, we will serve a passenger in order of arrival to the departure airport. |
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Even if a passenger reserve on the phone, can the passenger pay for air ticket on internet? |
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It is available. |
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Regarding registration of payment information, in case a passenger input the reservation number and the passenger's telephone number in |
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"Passenger who reserved "of "Top Page", the passenger can select terms of payment.
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Fare classification available on internet reservation. |
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A passenger can reserve among fares for adult, child, discount fare for round trip, and discount fare for islander on internet. |
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In case a passenger reserves discount fare for islander, the passenger should show a certificate of the island resident |
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such as a driver's license or a health insurance card when the passenger checks in. ※Copy is not acceptable. |
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Can a passenger use "discount fare for disabled person" on internet? |
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Unfortunately, a passenger cannot reserve the discount fare for disabled person on internet. |
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Please ask on the phone, or at the airport counter. |
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How may seats can a passenger reserve at a time on internet? |
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A passenger can reserve five seats at a time on internet. |
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In case of reservation more than five seats, please reserve dividedly. |
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In case a passenger purchase early, can the passenger receive discount? |
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Early reservation discount is not available. |
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User guide for terminal at a convenience store. |
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Please refer homepage of each convenience store, or ask a staff at the store. |
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We cannot guide on terminal at the convenience store. |
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Can a passenger designate seat on internet? |
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As we take passengers' weight balance of the day into account, the passenger cannot designate seat. |
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Even if a passenger reserves on the phone, can the passenger cancel on internet? |
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In case a passenger paid with credit card, cancellation is available. |
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In other cases, please ask on the phone. |
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In case a passenger does not know the reservation number, how should the passenger do? |
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We will guide on the phone. A passenger can confirm it at any sales branch. |
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It is available from 8:30 to 17:00 as our business hours. |
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Can a passenger reserve with smart phone? |
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In case smart phone can connect with internet, the passenger can reserve with smart phone. |
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Website for smart phone is not available. |
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How is terms of payment? |
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Terms of payment are as follows. |
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① Settlement with credit card （ internet reservation, reservation on the phone, airport counter ） |
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② Payment at convenience store（ Issue of payment number is required. ） |
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③ Payment at airport counter （ cash, credit card ） |
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※ As it is very crowded in the arrival time and the departure time of aircraft, a passenger may wait for procedure in some cases. |
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Details are described in this side. |
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Is ticket issuing available at a travel agency? |
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Ticket issuing, purchase and payment are available at the travel agency. |
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Please visit the travel agency before 16:30 due to ticket issuing. |
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Can a passenger cancel due to personal reasons? |
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In case a passenger cannot use, please cancel the reservation. |
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In case a passenger cancel, it will be charged prescribed fee. |
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Details are described in this side. |
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Can a passenger carry on baggage? |
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It is no space to put a passenger's baggage around the passenger's seat or over the passenger's head due to compact plane. |
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A passenger can carry on only one baggage to hold on the passenger's lap. |
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A passenger can carry on only drink with cap such as pet bottle or water bottle. |
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Can a passenger take a carry case? |
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In case the sum of the length, width, and height of the carry case is within 158 cm, we will keep the carry case in cargo compartment. |
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Can a passenger take a surfboard, or a fishing pole? |
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As cargo compartment is small, a passenger's baggage cannot be accepted in some cases. |
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In case a passenger takes a surfboard or a fishing pole, please ask us on the phone when the passenger reserves. |
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Notice：A passenger cannot operate such a baggage on internet reservation.
In a passenger reserves seat on internet, please ask us such a baggage on the phone. |
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① Surfboard |
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In case the length of a passenger's baggage including case is not within two meters, we cannot keep the baggage. |
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Such a baggage is required case one by one. |
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② Fishing pole |
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Please put each baggage into case, or put a cover on the tip. The baggage should be not more than two meters. |
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Can a passenger carry on a bicycle? |
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In case a bicycle is foldable in a carry bag, and the sum of the length, width, and height of the carry bag is within one meter,
we can keep the carry bag. |
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As such a baggage cannot be accepted depend on reservation condition, please confirm it when a passenger reserves. |
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In case of bad weather, will a flight be cancelled? |
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In case a weather condition of departure place, destination, or route falls below our operation standard, the flight will be cancelled in some cases. |
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Operation time is subject to change due to weather condition in some cases. |
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The route to Miyakejima may affect operation due to emission of volcanic gas in Miyakejima. |
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For operation status of the day , please ask our counter at the airport. |
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What kind of situation is "Conditional operation"? |
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"Conditional operation" is a situation that the flight may not arrive at a destination due to bad weather. |
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In case we have judge that the flight cannot arrive at the destination, the flight will return to the departure airport. |
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Is a rest room installed in a aircraft? |
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A rest room is not installed in a aircraft. |
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Please use a rest room at the terminal before boarding. |
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ACCESS TO CHOHU AIRPORT AND EQUIPMENT OF THE AIRPORT |
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How long ago of boarding time should a passenger check in? |
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As closing time of check-in is 30 minutes before time of departure, please finish check-in at a counter before the closing time. |
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It may take time for check-in and safety inspection in some cases due to reinforcement for safety structure. |
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Please arrive at the airport in plenty of time. |
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How should a passenger go from the nearest station to Chofu Airport? |
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Around 15 minutes (around 2,000 yen) by taxi from Minami-guchi of Musashi-Sakai Station on JR Chuo Line,
and Kita-guchi of Chofu Station on Keio Line. |
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In case a passenger takes a bus for Chofu Airport from Chofu Station, please use Odakyu bus . (around 15 minutes) |
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Or, please take Odakyu bus or Keio bus that passes Ohsawa Community Center bus stop near Chofu Airport from Chofu Station. |
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（ Around 20 minutes from Chofu Station to Ohsawa Community Center bus stop ） |
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Around 15 minutes on foot from Ohsawa Community Center to Chofu Airport |
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Closing time of check-in is 30 minutes before time of departure. |
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Is there a parking lot or a bicycle parking lot around Chofu Airport? If there is, can a passenger reserve it? |
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There are the metropolitan first pay parking lot in capacity of around 25 cars in front of the terminal, |
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and the metropolitan second pay parking lot in capacity of around 80 cars at 100 meters away from the terminal. |
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Parking fee is 100 yen per hour, and 1,000 yen at maximum per day.（ as of April, 2015 ）The coin parking is open 24 hours. |
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A passenger cannot reserve. |
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The parking lot may be full on holiday season such as Saturday, Sunday, national holiday, |
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a succession of holidays in early May, and summer vacation. We recommend use of public transportation. |
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Please note that there is not a parking lot for a bicycle or a motorcycle. |
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Is the airport terminal available for a personal computer? |
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Yes, it is available. |
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There are available for metropolitan free Wi-Fi spots at Chofu Airport terminal and Ohshima Airport terminal. |
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Details are described in this side. |
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There are not available for a power supply and an internet café. |
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Is there a restaurant, kiosk, and coin locker in the terminal? |
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There is not a restaurant in the terminal.There are vending machines for drink, bread, and snack. |
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In case a passenger walk for around 15 minutes, there is a family restaurant and a convenience store. |
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There is not a coin locker. |
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Is there an ATM in the terminal? |
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Please note that there is not an ATM in the airport and around the terminal. |
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After a passenger passes the safety inspection area, is there a smoking area or a vending machine for drink
at the departure lounge? |
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Is there a rest room? |
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Please note that there is not a smoking area nor a vending machine at departure lounge after a passenger passes the safety inspection area. |
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There is a rest room. |
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